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Returns Policy

Item Damaged in Transit
If you have received an item which has been damaged in transit please make us aware within 5 working days of receipt of your order. Otherwise, the delivery will be deemed to have been received in good condition.

Quantity Discrepancy
If you have received your order and the quantity of goods ordered does not match what was ordered, please make us aware within five working days of receipt of your order. Otherwise the delivery will be deemed to be without discrepancies and invoiced accordingly.

Change of Mind
To guarantee your satisfaction you have up to 28 days to return any item of merchandise unless specified non-returnable for a refund.  It must be unused and it its original packaging with labels attached.   Please note that this does not include any product that is damaged, has been custom-imprinted via custom orders or personalised.

If you have ordered the wrong size please arrange a return as outlined below within 28 days and place a new order on-line for the correct size.  Delivery of the new item/s will be chargeable.

If you need to return a product, please contact customer services and provide them with the reason for the return and a contact number. All returns must be accompanied by an authorised "Returns Form" which is only available from Customer Services.

Please note that we cannot accept responsibility for any goods being returned to us that are lost or damaged in transit.

*Please note we are no longer accepting change of mind returns for old logo stock after the end of July 2016*

Contact Customer Services on 01483 545400 or email at stagecoach@dowlis.com